AI Customer Service Agent
Experience AI-powered customer support through real-time voice conversation with an intelligent agent.
What it solves
Contact centers face mounting pressure to deliver exceptional customer experiences while managing costs and agent burnout. Traditional IVR systems frustrate customers, and scaling human support is expensive. This AI Customer Service Agent demonstrates how voice AI can transform customer interactions — handling inquiries naturally, understanding context, and resolving issues in real-time conversation.
How it works
Built on the OpenAI Realtime API and Agents SDK, the simulator delivers a browser-based voice experience with sub-second latency. The architecture includes:
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WebRTC Voice Pipeline: Direct browser-to-API audio streaming with automatic microphone handling, echo cancellation, and semantic voice activity detection for natural turn-taking.
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Intelligent Agent: A conversational AI that greets callers, identifies intent, searches for solutions, and confirms resolution — mirroring a real support workflow.
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Live Workflow Visualization: An AI-analyzed workflow panel that tracks conversation progress through intake, intent identification, knowledge search, resolution proposal, and wrap-up phases.
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Real-Time Transcription: Live transcript display showing both customer and agent speech, powered by GPT-4o transcription for accuracy.
The demo simulates a fictional company's support line, showcasing how voice AI handles common support scenarios while maintaining natural conversation flow.
Ideal for
- CX and Contact Center Leaders: Evaluate voice AI capabilities and envision how the technology could augment or transform existing support operations.
- Product and Innovation Teams: Explore real-time voice interaction patterns for customer-facing applications, internal tools, or new product concepts.
- Technology Architects: Understand the WebRTC and Realtime API integration patterns for building production voice AI systems.
- Executive Stakeholders: Experience firsthand what modern voice AI can deliver before committing to larger transformation initiatives.